Our goal is to help you obtain an assessment report in a professional yet efficient manner - online and with little or no email, faxing or paperwork. Below are the steps to our assessment process and the time typically required to complete each one. Completion times vary according to assessment type and your ability to complete each step in a timely way.
Call for Assistance - if you have any questions, call one of our helpful client care agents to help you get started at 1-800-671-8589.
Register and Purchase Service– after registering, either browse to the correct assessment page and make your selection or visit the Assessment Options and Pricing page and select the assessment you need, You can make your purchase with a credit or debit card. Once registered, you can manage the process through your private account and guided by an easy 3-step progress bar.
Complete a Questionnaire – each assessment has a questionnaire suited to the authority you are reporting to. You can complete it online and save all answers in your account. Your evaluator will review your questionnaire responses before speaking with you in a phone interview or video conference interview. Time to complete the questionnaire varies from 10-20 minutes for most assessments.
Complete a Phone or Video Conference Interview – once you have completed your questionnaire online you can contact us to get your interview appointment scheduled ASAP. The interview with a professional evaluator requires 40-50 minutes.
Email, Fax, or Upload necessary documentation - If you are seeking an evaluation to reinstate your license with a DMV or BMV we may need to review additional documents from your state to be compliant with state requirements.
Wait for Your Evaluator to Send Your Report - Once the report is ready your evaluator will email a copy for you to review. Evaluators send reports in 5 business days, or sooner if you purchase a rush order service to expedite delivery (same day, next business day, or three business day timeframes available).
Some assessments may require an extra step or two, depending on the requirements of the state or requesting authority. If you need any technical support as you go through the process just email us at firstname.lastname@example.org or call 1-800-671-8589.